The structure of any question is as devoid of neutrality as is its content
This is an excerpt from Niel Postman's Technolopy: The Surrender of Culture to Technology.
To put it simply, like any important piece of machinery— television or the computer, for example—language has an ideological agenda that is apt to be hidden from view. In the case of language, that agenda is so deeply integrated into our personalities and world-view that a special effort and, often, special training are required to detect its presence. Unlike television or the computer, language appears to be not an extension of our powers but simply a natural expression of who and what we are. This is the great secret of language: Because it comes from inside us, we believe it to be a direct, unedited, unbiased, apolitical expression of how the world really is. A machine, on the other hand, is outside of us, clearly created by us, modifiable by us, even discardable by us; it is easier to see how a machine re-creates the world in its own image. But in many respects, a sentence functions very much like a machine, and this is nowhere more obvious than in the sentences we call questions. As an example of what I mean, let us take a "fill-in" question, which I shall require you to answer exactly if you wish full credit: Thomas Jefferson died in the year ––––––. Suppose we now rephrase the question in multiple-choice form: Thomas Jefferson died in the year (a) 1788 (b) 1826 (c) 1926 (d) 1809. Which of these two questions is easier to answer? I assume you will agree with me that the second question is easier unless you happen to know precisely the year of Jefferson's death, in which case neither question is difficult. However, for most of us who know only roughly when Jefferson lived, Question Two has arranged matters so that our chances of "knowing" the answer are greatly increased. Students will always be "smarter" when answering a multiple-choice test than when answering a "fill-in" test, even when the subject matter is the same. A question, even of the simplest kind, is not and can never be unbiased. I am not, in this context, referring to the common accusation that a particular test is "culturally biased." Of course questions can be culturally biased. (Why, for example, should anyone be asked about Thomas Jefferson at all, let alone when he died?) My purpose is to say that the structure of any question is as devoid of neutrality as is its content. The form of a question may ease our way or pose obstacles. Or, when even slightly altered, it may generate antithetical answers, as in the case of the two priests who, being unsure if it was permissible to smoke and pray at the same time, wrote to the Pope for a definitive answer. One priest phrased the question "Is it permissible to smoke while praying?" and was told it is not, since prayer should be the focus of one's whole attention; the other priest asked if it is permissible to pray while smoking and was told that it is, since it is always appropriate to pray. The form of a question may even block us from seeing solutions to problems that become visible through a different question. Consider the following story, whose authenticity is questionable but not, I think, its point:
Once upon a time, in a village in what is now Lithuania, there arose an unusual problem. A curious disease afflicted many of the townspeople. It was mostly fatal (though not always), and its onset was signaled by the victim's lapsing into a deathlike coma. Medical science not being quite so advanced as it is now, there was no definite way of knowing if the victim was actually dead when burial appeared seemly. As a result, the townspeople feared that several of their relatives had already been buried alive and that a similar fate might await them. How to overcome this uncertainty was their dilemma.
One group of people suggested that the coffins be well stocked with water and food and that a small air vent be drilled into them, just in case one of the "dead" happened to be alive. This was expensive to do but seemed more than worth the trouble. A second group, however, came up with a less expensive and more efficient idea. Each coffin would have a twelveinch stake affixed to the inside of the coffin lid, exactly at the level of the heart. Then, when the coffin was closed, all uncertainty would cease. The story does not indicate which solution was chosen, but for my purposes the choice is irrelevant. What is important to note is that different solutions were generated by different questions. The first solution was an answer to the question, How can we make sure that we do not bury people who are still alive? The second was an answer to the question, How can we make sure that everyone we bury is dead? Questions, then, are like computers or television or stethoscopes or lie detectors, in that they are mechanisms that give direction to our thoughts, generate new ideas, venerate old ones, expose facts, or hide them. In this chapter, I wish to consider mechanisms that act like machines but are not normally thought of as part of Technopoly's repertoire. I must call attention to them precisely because they are so often overlooked. For all practical purposes, they may be considered technologies— technologies in disguise, perhaps, but technologies all the same.